Who handles your information?
Zien360 is a sole proprietorship and is responsible for the use of personal information described in this notice. You can contact Martin Jan Hoekstra with questions about this.
Zien360 · Hendoweg 3-15, 9101 PC Dokkum, the Netherlands · [email protected] · +31 85 060 0408.
Registered with the Dutch Chamber of Commerce under number 59517220.
What information do we use?
This depends on your contact with us. It may include:
- Your name, company name, business contact details and website.
- Information you provide about your location, plans and the tour or video you have in mind.
- Our correspondence, agreements, quotations and information needed to carry out a project.
- Billing details and payment information.
- Technical information for delivering and protecting the website and for spam prevention, such as your IP address and browser information.
- With your consent: page visits, interactions, browser or session identifiers and advertising visits.
- Photos and videos we create for a project. These may contain personal information if people are identifiable.
Why do we use this information?
We use your information to answer questions, prepare a price estimate or quotation, make arrangements and carry out a project. If you enter into the contract in your own name, the legal basis is taking steps towards or performing that contract.
If you are the contact person for a company commissioning a project, we use your business contact details for our legitimate interest in handling enquiries and customer relationships and carrying out projects for that company. We also consider your privacy when doing so.
For billing and business administration, we use information needed to meet our legal obligations.
For necessary spam protection, we use technical verification data for our legitimate interest in protecting the enquiry form against misuse.
Consent is the legal basis for the optional visitor statistics, click and scroll measurement, advertising services and external examples for which we ask permission. You can choose each category and withdraw your choice later.
Price estimates are assessed personally. Your enquiry does not result in a price being set automatically based on a profile.
You choose whether to submit an enquiry. Your first name, company name and email address are needed to assess it personally and reply. The website and project notes are optional in the enquiry form. Please do not include sensitive personal information in the notes.
Which services receive information?
We use the services below to handle enquiries and projects. They receive information relevant to the function for which we use them. Their privacy roles are not necessarily the same.
- Google Workspace, including Gmail for business email about questions, enquiries and projects.
- Moneybird for invoicing and business administration.
- Formspree for receiving and storing form enquiries and forwarding them to Zien360.
- Cloudflare for the website, protected price estimate administration, storage of price estimates and the form connection. Cloudflare Turnstile provides spam protection.
- Snov.io for one automatic acknowledgement in Dutch or English. We pass on your first name and email address; your selected language determines the acknowledgement. Open and click tracking are off. Automated sequences for further price estimate follow-up are disabled. If you reply to an email sent through Snov.io, your reply may also be processed through that service.
- We occasionally use Zoho to keep track of projects and business contact details.
- Google Analytics for visitor statistics, Plerdy for clicks and scrolling, and Google Ads for advertising measurement and potentially personalised advertising. These services load only after you choose the relevant category.
- Bunny Stream for the full BAS video. YouTube, Google Maps and full tours on zien360.online may receive information when you open an example. The choices for these examples are explained below.
Contact after your enquiry
After a form enquiry, we send one automatic acknowledgement through Snov.io. We then handle your enquiry personally. We may contact you to ask for a missing detail, explain your proposal or ask whether you have questions about it.
No automated sequence for further price estimate follow-up is currently enabled. We do not track whether you open our emails or click a link.
An enquiry is not general consent to newsletters or other advertising. If you do not want further follow-up about your enquiry, email [email protected]. Messages necessary for an ongoing project or our administration are separate.
How long do we keep your information?
We keep information for as long as it is needed to handle your enquiry, fulfil our agreements and maintain contact about the project. When determining that period, we consider the purpose of the information, the status of the enquiry or project and what we need to account for our agreements.
If an enquiry does not lead to a project, we keep the enquiry, related price estimates and contact details for no more than twelve months after the last substantive contact. If particular information is needed for a specific dispute or a legal obligation, we keep only that information for as long as that purpose requires.
The basic records of our tax administration, such as purchase and sales records and accounts receivable, are generally subject to a statutory seven-year retention period. This period does not automatically apply to every email, recording or other project file. We therefore cannot always delete all administrative information immediately when asked.
What happens to your form enquiry?
Submitting sends your selected service, first name, company name, email address and any website and project notes to Formspree. Your selected language determines the acknowledgement language. Formspree stores the enquiry and forwards it to [email protected].
After form processing, our Cloudflare connection performs a separate spam check before requesting an acknowledgement through Snov.io. There is no automatic connection to Zoho.
To prevent duplicate processing, the connection keeps a protected record of your first name, email address, language, request number, verification reference and processing status. Your free-text notes and temporary spam verification are not kept in that record.
Spam protection with Cloudflare Turnstile
When the enquiry form loads, your browser connects to Cloudflare Turnstile. The service processes technical signals, such as your IP address and browser information, to recognise automated submissions. Formspree validates its own spam check. Our form connection separately checks that an enquiry passed the additional Cloudflare check before requesting an acknowledgement email.
Cloudflare also uses these signals to improve Turnstile’s bot detection. Further information is available in the Cloudflare Turnstile Privacy Addendum, linked at the end of this notice.
Viewing examples and following external links
You can open examples of tours and videos on the website. A full tour or external player is only loaded after you click its button. Examples may be loaded through zien360.online, Bunny Stream, YouTube or Google Maps.
The Bunny player is configured without saving your playback position or preferences. Bunny states that its player may send anonymous technical information about matters such as video quality, errors and buffering.
Full tours on zien360.online, YouTube and Google Maps load only if you enable the separate External examples option. Otherwise, opening an example first shows an explanation and consent choice. We use youtube-nocookie.com for YouTube; it can still process information after loading and playback. Full tours can contain their own measurement tools and embedded media. The Bunny player opens only at your request. The provider then receives technical information needed to deliver the example.
Links to services such as WhatsApp and LinkedIn open another service. That service’s privacy policy applies when you use it.
Information outside Europe
We also use international services. Personal information may therefore be processed outside the European Economic Area (EEA). Formspree, Inc. states that form information is processed through infrastructure in the United States. Google, Cloudflare, Snov.io and other international providers may also engage subcontractors outside the EEA.
Transfers outside the EEA are subject to the GDPR. The applicable safeguard may be an adequacy decision or European Standard Contractual Clauses with additional measures. Cloudflare describes Standard Contractual Clauses in its data processing terms; Snov.io describes them in its privacy policy. This does not mean that every provider has the same role or uses the same safeguard for every purpose.
The BAS video file is stored with Bunny in Frankfurt. Delivery through a worldwide network and technical player information are separate from that file storage. The provider information below explains processing and transfers. Email [email protected] to request information about safeguards applicable to your information.
How do we protect information?
The website and form connections use HTTPS. Price estimate administration requires a login and is restricted to the authorised Zien360 account. Secret keys for the form and email connection are stored server-side, not in the public website.
The form-processing record contains only information needed to process enquiries and prevent duplicate acknowledgements. Free-text notes are not stored in that record. Optional measurement services do not load without your choice for the relevant category.
If you believe information is not properly protected or suspect misuse, please email [email protected].
What are your rights?
You can ask what personal information we hold about you and request a copy. If information is incorrect, you can ask for it to be corrected. Subject to the conditions of the GDPR, you can also request deletion, restriction of use or the transfer of your information.
You can object to processing based on a legitimate interest. You can always object to the use of your information for direct marketing. If we use information based on consent, you can withdraw that consent. This does not affect earlier lawful use.
Send your request to [email protected]. We may ask for information to make sure the request comes from you. We normally complete your request within one month. If an extension is permitted and necessary, we explain within that month why extra time is needed and how much. An extension is limited to two further months. If we cannot fully comply with your request, we explain why.
People and information in images
Before the shoot, we discuss which people, documents, screens and other information may be visible. We also agree what should be removed beforehand and what should be made unrecognisable.
The client reviews a draft before publication. Where people are identifiable, the legal basis for using their information and the arrangements for informing them and publication must fit the project. Commissioning a project does not automatically mean consent from the people shown.
The work determines each party’s responsibilities and whether a data processing agreement is needed. We record those arrangements for the project.
Get in touch
For questions about personal data or to exercise your privacy rights, email Martin Jan Hoekstra at Zien360.
[email protected]